Support Center: Expert Service and Advice for Fire Departments
Customer Support Center
If you need to call, our Firefighting Equipment Customer Support team is ready and waiting to assist you with any questions or concerns. Whether it’s product inquiries or expert advice, we’re here to help ensure your fire department has the support it needs.
Parts
Need a repair kit for your equipment?
Returns
Need to return or send an item to us?
Warranty
Register your product warranty.
Manuals
Find your product manual via serial #
Would you rather talk over the phone?
USA Support
Call 1-800-348-2686International Support
Call 1-219-462-6161Serial Number Lookup
Search product and warranty information by TFT serial number
Meet Your Best-In-Class Service & Support Team
Delivering service to our customers is not just a goal. It’s our daily mission.
We understand how crucial it is to have dependable support when needed. That’s why we’re dedicated to providing personalized, expert service that makes a difference. Our team, with decades of fire service experience, is here to help—whether you’re navigating technical issues, looking for parts, or needing answers. We’re not just here to sell equipment but to ensure you have the support and guidance to protect what matters most.
Eric Miller
Doug Heller
Create a support ticket.
Returning your product for service? Click Here
Locating Your Model and Serial Numbers
LABEL EXAMPLE
Serial numbers are unique to your item. Each serial number will be located on your product label or laser engraving on your item and will come at the end of the serial number URL.
Serial Number Example: tft.com/Y528089
Model numbers are not unique to your item and are equivalent to the SKU or item number you purchased.
Model Number Example: YN-E21A-L
Where Is TFT Located?
3701 Innovation Way, Valparaiso, IN 46383
