Dealer Support Center: Ordering, Communications, & Resources for Firefighting Equipment Dealers

Dealer Support Center: Ordering, Communications, & Resources for Firefighting Equipment Dealers

Dealer Support & Resource Center

Welcome to your TFT dealer support resource center! Please consider the following guidelines when contacting us to ensure we can assist you promptly and accurately.

Your Dealer Support Team

Mary Erftenbeck

Inside Sales Manager

Charlotte Dusek

Sales Coordinator

Brian (PODS) Podsiadlik

Product & Training Manager

David Fowler

Sales Specialist

Dealer Support Communication Channels

Reach Us By Phone

Call Us: 1-800-348-2686

  • Tech Support, press 1
  • Customer Service, press 2
  • Sales, press 3

Product Inquiries & Quotes:

All inquiries regarding products, quotes, part numbers, etc., should be sent to our Inside Sales Team at [email protected]

Purchase Orders

New or revised purchase orders should be sent to our Order Entry Team at [email protected]

Your Service Team

For service, repair parts, or product repairs, contact our Service Team at [email protected]

Eric Miller

Service Manager

Doug Heller

Service Manager

IMPORTANT: Information to Include in Your Communication

When communicating with any of the above contacts, please include the following information as applicable:

  • Dealer name
  • Dealer ID
  • Correct part numbers (include a detailed description if you do not have a part number)
  • Dealer and/or location of the end user (warranty customer) to help determine the appropriate office and/or applicable discount.

More Dealer Support Resources

Explore the TFT website for a wealth of information!

Product Information

Browse our entire catalog of products with the most up-to-date pricing and specifications.

Learning Hub

Access and share our video content, buying guides, articles, and downloadable checklists.

Dealer Support Creative Assets

Social Media Content

Access photos and videos for use in your marketing and sales activities.

Product Images

All product images are available for direct download on each product SKU page.
Below is an image highlighting the link to download the image.

dealer support image download thumbnail

Product Videos

All product videos are available for embedding and sharing via product series pages and our YouTube channel.

Below is an image highlighting the button on each video to share or embed the video.

dealer support video sharing thumbnail

Dealer Support & Service Tools

Document Library

  • Certifications & Approvals
  • Service Procedures
  • Installation, Operation, & Maintenance Instructions
  • Flow & Reaction Charts
  • Service Procedures
  • Ordering Forms
  • Technical Bulletins & Testing Reports