How to Service Flex® from the SmartPlex App

The TFT SmartPlex App provides built-in tools to help you service and diagnose issues with your Flex Monitor. By using the Service Monitor function within the app, you can view real-time performance data and check motor status, all from your connected device.

Step-by-Step Instructions

1. Open the Monitor Hub
   • Ensure the monitor is connected.
   • Select Service Monitor from the Monitor Hub interface.
2. Review Motor Percentage
   • Displays the position of the horizontal, vertical, and nozzle motors.
   • 50% represents halfway travel.
   • As you move the controller, these percentages update live.
3. Check General Information
   • Shows:
     • Total oscillation cycles completed.
     • Monitor status (e.g., parked, oscillating, or parking).
   • Useful for relaying system data to truck or installation teams.
4. Analyze Motor Status
   • Each motor has a dropdown with detailed diagnostics.
   • View:
     • Operational data
     • Any faults or programming stop issues
   • Faults will be flagged here for easier troubleshooting.