Dealer Communication Guidelines & Support Resources
Dealer Support & Resource Center
Welcome to your TFT dealer support resource center! To ensure we can assist you promptly and accurately, please take the following guidelines into consideration when contacting us.
Your Support Team
Communication Channels
Reach Us By Phone
Call Us: 1-800-348-2686
- Tech Support, press 1
- Customer Service, press 2
- Sales, press 3
Product Inquiries & Quotes:
All inquiries regarding products, quotes, part numbers, etc. should be sent to our Inside Sales Team at [email protected]
Purchase Orders
New or revised purchase orders should be sent to our Order Entry Team at [email protected]
Service & Repairs
For service, repair parts, or product repairs, contact our Service Team at [email protected]
IMPORTANT: Information to Include in Your Communication
When communicating with any of the above contacts, please include the following information as applicable:
- Dealer name
- Dealer ID
- Correct part numbers (include a detailed description if you do not have a part number)
- Dealer and/or location of the end user (warranty customer) to help determine the appropriate office and/or applicable discount.
Support Resources
Explore the TFT website for a wealth of information!
Product Information
Browse our entire catalog of products with the most up-to-date pricing and specifications.
Learning Hub
Access and share all of our video content, buying guides, articles, and downloadable checklists.
Creative Assets
Social Media Content
Access photos and videos for use in your marketing and sales activities.
Product Images
All product images are available for direct download on each product SKU page.
Below is an image highlighting the link to download the image.
Product Videos
All product videos are available for embedding and sharing via product series pages and our YouTube channel.
Below is an image highlighting the button on each video to share or embed the video.
Service & Support
Tools
- Service & Repair Kits
- Return for Service
- Return for Credit
- Warranty Information
- Serial Number Lookup
- Service FAQ
Document Library
- Certifications & Approvals
- Service Procedures
- Installation, Operation, & Maintenance Instructions
- Flow & Reaction Charts
- Service Procedures
- Ordering Forms
- Technical Bulletins & Testing Reports